Placing an order is made easy, select a category or designer from the top navigation menu or search to find a brand, style or trend.
Select the size of the item you require and click 'Add to bag', if that's your final purchase then click 'proceed to checkout'.
Sign into your account if you have one already, if not simply enter your email address to proceed.
Enter your address and payment information and select a delivery method to complete your order. Once your order been confirmed it will be prepared and dispatched to you. We will keep you informed every step of the way!
First, check over all your address details to make sure everything was entered correctly. We advise you to firstly ensure all billing information and the delivery address are entered correctly.
Second, enter your payment details again or try a different merchant. MorsePoint currently accepts, Credit / Debit cards, AMEX (UK CUSTOMERS ONLY), PayPal, Amazon, and Klarna Pay Later (UK CUSTOMERS ONLY) or Pay in 3 (UK CUSTOMERS ONLY).
If you are still experiencing issues, please contact our customer services on +44 15394 43750.
Unfortunately, our customer service department cannot take orders over the phone.
All orders are processed quickly for dispatch. Please contact our Customer Service department at customercare@morsepoint.co.uk as soon as possible to cancel or amend your order.
Unfortunately, we are unable to add additional items to your order but recommend placing a new order for any additional items.
Unfortunately, we do not offer a gift-wrapping service. You can use their address as the delivery address, however, the paper invoice will be included in the packaging - so the price won't be kept a secret.
However, you can purchase gift vouchers online for use on our website.
You can purchase online gift vouchers via our website.
However, when purchasing an online gift voucher, please note they are only applicable for use online. They cannot be used for in-store purchases.
Once you have purchased the online gift voucher, you will receive an email to the email address you have chosen along with the choice of image and a code for the intended recipient of the voucher to use when checking out after they have finished shopping with us.
Your order will be packed by our picking and packing team who take extra care with ensuring the item(s) are wrapped and secured nicely, all orders are placed into a protective MorsePoint box.
Additional branded items such as protective bags will be included if provided by the brand designer.
We may have sent your item(s) separately, please check your emails to see if any of your items will be arriving separately.
If an item is missing please contact customercare@morsepoint.co.uk with your ORDER reference number, product code or description of the item and we will resolve the issue as soon as possible.
Most valid promotion codes will apply as soon as they have been entered, however, if the promotion is country specific (UK/International only, for example) it may only apply once you enter your delivery address.
A promotional code can be added during the checkout by entering your code into the promotional code box.
You must login to your existing account, or register a new account, before you can use a promotional code.
In a rare instance that our picking and packing team send you the incorrect item to you, please follow our returns information by clicking here and state on the paper invoice 'Wrong item received'.
We want to rectify any wrong item issues as quickly as possible. If you are unsure of how to proceed please email customercare@morsepoint.co.uk
We aim to respond to all queries within 1 working day, however, sometimes we can be extremely busy which can cause delays. We strive to provide quick and excellent service and understand this can be frustrating, our customer care team appreciate the patience.
Click on 'Size Guide' on the items page to view our conversion chart. Alternatively, for a more in-depth measurement, you can email our Customer Service department at customercare@morsepoint.co.uk
Unfortunately, we aim to provide our customers with a fair opportunity. As some of our products are often limited, we cannot reserve items.
Please be advised that placing an item in your bag does not reserve it.
All of our items are from the best luxury fashion brands from around the globe and we guarantee that all items are authentic. Authenticity cards and serial numbers may not always be included with your item if the designer has not supplied them.
To see if an item is currently in stock in our store please email customercare@morsepoint.co.uk with the product code, size and the store you are enquiring about.
You can use any major credit or debit card. We also accept PayPal and Amazon to shop with us. We take security very seriously so you can rest assure that your details will remain safe with us.
Due to the nature of our payment system, all orders are authorised when they are placed.
UK Mainland:
Royal Mail Special delivery next working day by 1pm £7.99
- Order before 3pm
ParcelForce Express next working day by 10am £11.99
- Order before 12pm
Royal Mail Tracked 24 next working day (incl. Sat)* £4.99
- Order before 3pm
Royal Mail Tracked 48 2 working days £3.49
- Order before 3pm
Royal Mail Saturday Special delivery guaranteed by 1pm £11.99
- Order before 3pm on Friday latest
* Royal Mail Tracked 24 aim to deliver your parcel the next working day but please be aware this is an estimate rather than a guarantee.
UK (Isle of Man, Isle of Wight, Northern Ireland)
Royal Mail Tracked 48 2-3 days £4.99
- Order before 3pm
UK Channel Islands (Jersey and Guernsey) zero rate tax applied at the checkout
Royal Mail Tracked 48 2-5 days £5.99
- Order before 3pm
International:
If purchasing from outside of the UK, you can find out which delivery charge applies to your country by proceeding to the Checkout and selecting your Country of shipping from the drop-down menu. This will then automatically re-assign the correct delivery zone and postal rate.
Please click here to view our worldwide delivery rates.
We use a combination of couriers including Royal Mail, UPS, ParcelForce, DPD, TNT, GLS and DHL.
Once your order has been dispatched an automatic email is sent to your email address.
You will be notified by the courier service once your item has been dispatched from our warehouse. Alternatively, you can contact our friendly customer service representatives at customercare@morsepoint.co.uk who will provide you with the tracking information you require.
If there's nobody available at the delivery address to sign for the parcel, the item will either be left in a safe place, delivered to a neighbour or taken to your local courier depot. The delivery driver will post a calling card through your door which will provide you with information on how to collect your parcel.
While we hope that you will love every purchase, if you are not completely satisfied with your goods we will happily offer you a full refund or free exchange if you post your item(s) back in original packaging ensuring the labels have not been removed from the garment, all items must be returned unworn with no evidence of scented deodorants or aftershaves and all items must be in perfect condition.
We want to give you a hassle-free way to return anything, and returns are FREE for UK customers.
Returns are accepted within 14 days from receipt of your item (UK+EU customers) or within 7 days from receipt of your item (International customers outside EU).
*Please note: Swimwear and Underwear are non-returnable. For more information on our returns policy click here.
Full priced items: Please return your unworn item(s), in perfect, resalable condition with all labels and tags attached to our store within 7 days of purchase for a full refund, or within 14 days of purchase for an exchange or credit note.
Sale items must be returned unworn, in perfect, resalable condition with all labels and tags attached to our store store within 7 days of purchase for an exchange or credit only.
No, you can only use one discount code per transaction.
It is important to note that you may have to pay custom duties and taxes on the items you purchase and that these local fees are not included in your MorsePoint invoice. Please check with your local tax office website for more information about international charges if you are unsure.
We keep all your personal data private and confidential and we only give it out with your consent or if we are legally permitted to.
You can find more information by viewing our Privacy Policy.